Lisa Ford, CSP, CPAE

Lisa Ford, CSP, CPAE is a speaker with over 20 years of experience presenting to businesses, associations and government. She speaks throughout the United States and internationally on topics of customer service, leadership, team issues and change. Lisa is best known for her work in the areas of customer service. She is the author of the videotape series How to Give Exceptional Customer Service, the #1 selling business video series in the U.S. for over 5 years. Her other videos and audiotapes include: Developing a Customer Retention Program, Building a Customer Driven Organization: The Manager’s Role and Personal Power. Her recent book is Exceptional Customer Service – Going Beyond Good Service to Exceed the Customer’s Expectations.

Showing all 9 results

A Year of Business Success

$247.00

A Year of Business Success

A Year of Business Success gives you a rare opportunity to experience world-class interactive training and virtual coaching to help you get better business results faster than you ever thought possible. Our experts deliver exercises for a personalized action plan for your business or career.  Everything you need to succeed is here in 52 personal, interactive, and virtual lessons that you can explore at your own pace and access on any device.

Customer Service Strategies That Work

$59.95

Customer Service Strategies That Work

In this content-rich seminar, your front-line team members will learn practical skills and proven systems for improving customer service at every touchpoint, all along the cycle. They’ll gain numerous hands-on techniques including – how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of ‘customers first’ all day.

Customer Service Strategies That Work (Online Video)

$49.95

Customer Service Strategies That Work (Online Video)

DIGITAL DOWNLOAD: In this content-rich seminar, your front-line team members will learn practical skills and proven systems for improving customer service at every touchpoint, all along the cycle. They’ll gain numerous hands-on techniques including – how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of ‘customers first’ all day.

Exceptional Customer Service

$12.95

Exceptional Customer Service

When the going’s tough, companies that survive will be those that build the greatest loyalty by exceeding expectations. Yet, too often, companies ignore their customers needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer push-back.

How to Give Exceptional Customer Service

$399.99

How to Give Exceptional Customer Service

Lisa Ford’s wisdom and advice have helped bring about dramatic customer service improvement in dozens of companies, large and small. Now she brings those same insider insights to you, in this new-from-the-ground-up version of How to Give Exceptional Customer Service, still the best-selling training video of all time.

Click Here to purchase additional workbooks.

How to Give Exceptional Customer Service (Workbook)

$9.50

Exceptional Customer Service Workbook

Lisa Ford’s wisdom and advice have helped bring about dramatic customer service improvement in dozens of companies, large and small. Now she brings those same insider insights to you, in this new-from-the-ground-up version of How to Give Exceptional Customer Service, still the best-selling training video of all time.

Only The Best On Customer Service

$10.00

Only The Best On Customer Service

“Only the Best on Customer Service” is one of a series of “Only the Best” books that feature great ideas for improving your life and your business from some of America’s top speakers, trainers, consultants and authors. This book series features the works of top speakers, each contributing a chapter on customer service. Easy and quick to read and keep your self motivated.

Only The Best On Leadership

$10.00

Only The Best On Leadership

“Only the Best on Leadership” is one of a series of “Only the Best” books that feature great ideas for improving your life and your business from some of America’s top speakers, trainers, consultants and authors. This book series features the works of top speakers, each contributing a chapter on leadership. Easy and quick to read and keep your self motivated.

Only The Best On Success

$10.00

Only The Best On Success

“Only the Best on Success” is one of a series of “Only the Best” books that feature great ideas for improving your life and your business from some of America’s top speakers, trainers, consultants and authors. This book series features the works of top speakers, each contributing a chapter on leadership. Easy and quick to read and keep your self motivated.