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Customer Service Strategies That Work

$59.95

Customer Service Strategies That Work

In this content-rich seminar, your front-line team members will learn practical skills and proven systems for improving customer service at every touchpoint, all along the cycle. They’ll gain numerous hands-on techniques including – how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of ‘customers first’ all day.

Customer Service Strategies That Work (Online Video)

$49.95

Customer Service Strategies That Work (Online Video)

DIGITAL DOWNLOAD: In this content-rich seminar, your front-line team members will learn practical skills and proven systems for improving customer service at every touchpoint, all along the cycle. They’ll gain numerous hands-on techniques including – how to listen attentively, uncover customer needs, calm down angry customers, win back disgruntled customers, handle conflict, and keep an attitude of ‘customers first’ all day.

How to Give Exceptional Customer Service

$399.99

How to Give Exceptional Customer Service

Lisa Ford’s wisdom and advice have helped bring about dramatic customer service improvement in dozens of companies, large and small. Now she brings those same insider insights to you, in this new-from-the-ground-up version of How to Give Exceptional Customer Service, still the best-selling training video of all time.

Click Here to purchase additional workbooks.

How to Give Exceptional Customer Service (Workbook)

$9.50

Exceptional Customer Service Workbook

Lisa Ford’s wisdom and advice have helped bring about dramatic customer service improvement in dozens of companies, large and small. Now she brings those same insider insights to you, in this new-from-the-ground-up version of How to Give Exceptional Customer Service, still the best-selling training video of all time.