Specializing in, How to Give Exceptional Customer Service
To Book Lisa:
The third annual ranking of Customer Service Champs by Business Week (www.businessweek.com) was recently published. It is always interesting to see who gets recognition and why. Many familiar names are on are the list, Amazon at #1, Zappos at #7 and Marriott at #25. This issue devoted to customer service answers how customer service is…
In this marketplace, you can not afford to have a poor attitude showing to your customers. What are your employees saying when you are not listening? I have to admit my jaw dropped when I heard this on a recent flight. This was a ComAir (operated as a Delta codeshare) flight out of Cincinnati. I…
What is the magic? Chick fil A just reported their system-wide sales numbers for 2008. It is their 16th year of straight year of double digit growth. Now I know you are thinking in this economy fast food is one of the few companies reporting profits. But the 16 year figure and same store sales…