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Lisa Ford
How to Give Exceptional Customer Service
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  • Home
  • About
    • Testimonials
    • Client List
    • Honors and Involvements
  • Presentations
    • Why Customer Service Is NOT Enough
    • Create A Customer Service-Focused Culture
    • How to Lead a Team
    • Everyday Excellence
    • Create a Culture of Engagement
  • Watch Lisa
  • For Meeting Planners
  • Shop
    • Online Store
    • My Account
  • Blog
  • Contact

May 21, 2013

The Four Things to Stop Doing to Make the Customer Experience Better

Everyday Customer Service ExcellenceBy Lisa FordMay 21, 2013Leave a comment

The customer experience is all about doing things that will be memorable and of value to the customer. Start with the basics and fundamentals. Once you have gotten them right, you will have earned the customer’s trust and repeat business. To keep them loyal, break out and be different. There are plenty of companies offering…

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