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Lisa Ford
How to Give Exceptional Customer Service
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  • Home
  • About
    • Testimonials
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    • Honors and Involvements
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    • Why Customer Service Is NOT Enough
    • Create A Customer Service-Focused Culture
    • How to Lead a Team
    • Everyday Excellence
    • Create a Culture of Engagement
  • Watch Lisa
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June 9, 2011

Get Your Service On Board

Everyday Customer Service ExcellenceBy Lisa FordJune 9, 2011Leave a comment

By now, I bet you are familiar with the recent incident with Delta Airlines and the returning soldiers. Just in case it has not been on your radar, here is the scoop – This group of United States soldiers returning from Afghanistan needed to check bags from Baltimore to Atlanta. Delta’s policy allows 3 bags…

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