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Lisa Ford
How to Give Exceptional Customer Service
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  • Home
  • About
    • Testimonials
    • Client List
    • Honors and Involvements
  • Presentations
    • Why Customer Service Is NOT Enough
    • Create A Customer Service-Focused Culture
    • How to Lead a Team
    • Everyday Excellence
    • Create a Culture of Engagement
  • Watch Lisa
  • For Meeting Planners
  • Shop
    • Online Store
    • My Account
  • Blog
  • Contact

November 29, 2010

Use the 5 Bs In 2011 – Be What Your Customers Want

Everyday Customer Service ExcellenceBy Lisa FordNovember 29, 2010Leave a comment

Customers are impatient, picky, demanding and savvy. They are also THE reason a business exists – to serve and sell the customer. To make 2011 a profitable year, here are the 5 Bs of what customers want – 1. Be Fast. Customers are impatient and want things faster than ever before. Think about your customer…

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