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Lisa Ford
How to Give Exceptional Customer Service
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  • Home
  • About
    • Testimonials
    • Client List
    • Honors and Involvements
  • Presentations
    • Why Customer Service Is NOT Enough
    • Create A Customer Service-Focused Culture
    • How to Lead a Team
    • Everyday Excellence
    • Create a Culture of Engagement
  • Watch Lisa
  • For Meeting Planners
  • Shop
    • Online Store
    • My Account
  • Blog
  • Contact

August 16, 2010

First Time Clients Only

Everyday Customer Service ExcellenceBy Lisa FordAugust 16, 2010Leave a comment

It doesn’t get any better than when a colleague sends me her recent customer experience. It is best if I let you hear it from her – “I made an appointment to get my hair cut a week ago because I received a 50% off  coupon for the salon I’ve been going to for 6…

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