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Lisa Ford
How to Give Exceptional Customer Service
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  • Home
  • About
    • Testimonials
    • Client List
    • Honors and Involvements
  • Presentations
    • Why Customer Service Is NOT Enough
    • Create A Customer Service-Focused Culture
    • How to Lead a Team
    • Everyday Excellence
    • Create a Culture of Engagement
  • Watch Lisa
  • For Meeting Planners
  • Shop
    • Online Store
    • My Account
  • Blog
  • Contact

June 9, 2010

Customers Need Reasons to Be Loyal

Everyday Customer Service ExcellenceBy Lisa FordJune 9, 20101 Comment

In a commodity world, customer loyalty is harder to achieve. Customers want you to stand out and earn their trust. Here is a list of strategies to create a customer centric organization. 1.      Get to know the customer. Listen and show you have listened. Deepen the relationship with your knowledge of them and their buying…

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