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Lisa Ford
How to Give Exceptional Customer Service
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  • Home
  • About
    • Testimonials
    • Client List
    • Honors and Involvements
  • Presentations
    • Why Customer Service Is NOT Enough
    • Create A Customer Service-Focused Culture
    • How to Lead a Team
    • Everyday Excellence
    • Create a Culture of Engagement
  • Watch Lisa
  • For Meeting Planners
  • Shop
    • Online Store
    • My Account
  • Blog
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April 29, 2009

What do The RITZ and Waffle House have in common?

Everyday Customer Service ExcellenceBy Lisa FordApril 29, 2009Leave a comment

I just returned from a trip to San Francisco and had the good fortune of staying at the Ritz Carlton. I arrived at noon and was greeted by a doorman (employee #1). He welcomes me to the Ritz, assists with my luggage and asks my name. The next employee (#2) then opens the door and…

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