"I am extremely proud to be associated with these far reaching thinkers in the all new "A Year Of Business Success". You will be able to seriously grow your business with this 52 week road map to excellence. And I have provided you with a SPECIAL OFFER for The first 100 subscribers will receive free “Customer Service Strategies That Work”, a 2 hour dvd on how to create more loyalty in a dynamic and competitive marketplace. This is normally priced at $59.95. It is ideal for team training."
"Helping companies build a Customer-Focused Culture"
There is a reason today's customer service remains "mediocre" at best, and it is just one thing, lack of a committed strategy. In today’s world, your company's culture and customer experience must be decidedly different. You have the opportunity to make these things happen.
Lisa Ford brings a solid "Real Life" customer service strategy to your managers and employees. When audiences listen to Lisa, they walk away with a proven strategy for creating a customer focused culture and building customer loyalty. And with the enthusiasm to actually put these strategies to work immediately.
Make your next event a guaranteed success. Lisa combines energy and expertise to give her audience tangible strategies for making a difference for your customer's experience.
As a noted authority and author on the Customer Service experience, Lisa's message is based on years of study and consulting with some of the top Fortune 500 businesses in the country. Whether you need her as an opening or closing keynote speaker, her message is guaranteed to inspire and motivate your audience to immediate action.
Lisa has been speaking to audiences for 25 years on how to create a customer focused culture. Lisa has depth of experience that allows her to customize her message to your needs. Her ideas make a lasting difference. She is the author of a best selling training series, How to Give Exceptional Customer Service. Lisa’s books include, Exceptional Customer Service and Customer Service Excellence: It’s in the Details.
Lisa’s focus is helping her client’s build a service culture through experience and dissecting customer loyalty issues. She has customized numerous videos for clients to use in their ongoing service initiatives. Lisa’s audiences are diverse ranging from leadership teams, managers, team leaders, sales teams, IT groups to front line employees.
Resources from Lisa:
Lisa Ford’s ideas and strategies will help you create loyal customers.
- Improve the customer’s experience
- Engage your customers to create positive word-of-mouth
- Develop leadership strategies that encourage a customer-centric culture
- Determine which management’s actions are roadblocks to loyal customers
- Keep complaints from going higher and becoming costly and damaging