Can I Clone Manny?

Recently I attended the National Speakers Association held at the Marriott World Center in Orlando. This is a bunch of people who travel for a living and are picky about their customer service – myself certainly included. This Marriott is not perfect however the servers in the restaurants stood out. Let me  tell you about…

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So What Do Customers Want?

Recent research from the Strativity Group, (August 2009), gives us insight into what seems to be a tough to answer question.   What do customers  want from their buying experience? Their research found – Quick and Effective Issue Resolution. This means team members must have information and authority at their command. Make certain your processes…

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